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How on earth do you get into the Ofcom website?!

PostPosted: 19th February 2018, 11:59 am
by G7RJL
I managed it last September when I needed to change my email address.
Today I have entered email address and password and it says “Your login attempt has failed. Make sure the username and password are correct.”

It recognises the email address so it must have a problem with the password. When I send a request to change my password, it emails me a link. When I click on this I get a page asking me to fill in my email address and “Submit” – but then all it does is say it has sent me a link – to the page I’ve just filled in. How do I get to a page where I can enter “Old password” / New Password”?

I’ve been through this cycle several times to no avail. I tried to re-register but it won’t allow that as “a user with that email address already exists”.
I’ve wasted so much time on this!

Thanks

Linda
G7RJL

Re: How on earth do you get into the Ofcom website?!

PostPosted: 19th February 2018, 6:32 pm
by MattMcLaughlin
this Could be a potential cache issue with your browsers try clearing your cache and see if that helps.

Re: How on earth do you get into the Ofcom website?!

PostPosted: 21st February 2018, 2:14 pm
by G7RJL
Thanks. Would that still be relevant even if the PC I was using hadn't been used previously to contact Ofcom? In fact I tried it on two different devices, neither of which had been used previously. Linda G7RJL

Re: How on earth do you get into the Ofcom website?!

PostPosted: 28th February 2018, 3:11 pm
by M0WZD
I can confirm this is a problem with the Ofcom website.
I entered the correct email address and password and
it said "Your login attempt has failed. Make sure the username and password are correct."

So I clicked the forgot password link after making sure my email address was entered correctly
and It said "The email address is not recognised"

So I Clicked forgotten or chnaged email adress link and it gave me 2 phone numbers
1 of them is 020 7981 3131 , after decribing my problem to her she said Ofcom have made a new licensing portal or something like that and everyone has to reregisiter, However she asked me my callsign and house details then confirmed my email adress and sent a change password link to my email, this however didnt work, I had to leave out the last . (full stop) at the end
of the URL, then I was able to set a new password and I have access now.

Re: How on earth do you get into the Ofcom website?!

PostPosted: 28th February 2018, 5:24 pm
by G7RJL
Thanks Mark. I thought I /had/ re-registered a few months ago, and it wouldn't allow me to re-register this time, so I'll give them a ring. Many thanks for your comments. Linda G7RJL